Privacy policy

Effective Date: November 1, 2022.

Conversation Design Institute Services (CDIS) understands that your privacy is important to you. We are committed to respecting your privacy and protecting your personal data, which is any information that is capable of identifying you as an individual person. This Privacy Policy describes how we handle and protect your personal data in connection with our business activities.

Information we collect

CDIS collects personal data in the course of its business activities, including in connection with some client services. We also collect personal data on certain areas of our website when you apply for jobs or sign up for conferences, newsletters and events. The personal data collected varies and may include information that you provide, such as your name, mailing address, e-mail address, telephone number, fax number, and background information required to apply for a job.

We may also automatically collect information about the devices you use to interact with our website. The information we automatically collect may include IP address, device identifier, web browser, and browsing information collected through cookies and other tracking technologies on our website. We may also automatically collect information about how you use our website, such as what you have searched for and viewed. The information automatically collected may be associated with a unique identifier as well as with any other personal data you have provided.

Use information

Personal Data

CDIS uses your personal data to fulfill your requests for information, process your requests to participate in conferences and events, personalize content that you view or receive on the website, evaluate and improve our services, distribute newsletters and alerts to you, recruit and evaluate job applicants, analyze the websites’ performance and functioning, prevent fraud, comply with all applicable laws and accomplish other purposes you may initiate or request. In some situations, the collection of personal data may be required for the operation of the website, or we may use it in the course of our business activities, including in connection with some client services, for example, to provide certain services or products such as our benchmarking products. We may combine and/or analyze personal data to evaluate and offer content and services most relevant to you. We may keep any of your personal data on file and use it to contact you.

CDIS may use first and third party cookies and other tracking technologies to manage our website and our services and collect analytics about how you use them. CDIS may collect information about whether you open or click any links in the knowledge, research or event communications that we send to you. The information provided throughout this Privacy Policy about cookies also applies to these other tracking technologies.

Our website does not track you by collecting personal data about your online activities over time and across third party websites or online services. Accordingly, we do not alter our data collection and use practices in response to “do not track” signals transmitted from web browsers.

Processing of personal Data

Our processing of your personal data for the purposes mentioned above is based:

in part, on our legitimate interests in promoting and protecting CDIS, building and maintaining relationships, recruitment, and providing our services;
in part, on your consent, for example if you create a user profile, or register for our newsletters or alerts, or for business purposes that support web operations such as understanding and enhancing the quality of your experience on our website;
in part, to comply with the law, when certain information is necessary to satisfy our legal or regulatory obligations.

Disclosure of personal data: data recipients and international data transfers

Personal data collected in the course of CDIS business activities, including in connection with some client services, as well as on our website may be transferred from time to time to CDIS subsidiaries and their personnel across our global organization, as well as to our third party service providers located throughout the world, including in countries where the local law may grant you fewer rights than you have in your own country. Where required by law, we have put in place legal mechanisms designed to ensure adequate data protection of your personal data that is processed by CDIS subsidiaries and third party service providers, including the transfer of your personal data to countries other than the one in which you reside.

CDIS will not intentionally disclose or transfer (and will take reasonable steps to prevent the unauthorized or accidental disclosure of) your personal data to third parties without your consent or as otherwise permitted by law.

In special circumstances, we may disclose information about you:
If we are required to do so by law or legal process;
To law enforcement authorities or other government officials;
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss;
If disclosure is necessary to protect the vital interests of a person;
To protect our property, services and legal rights;
To prevent fraud against CDIS and/or business partners;
To support auditing, compliance, and corporate governance functions; or
To comply with any and all applicable laws.

User forums

You should be aware that whenever you publicly disclose information online, that information could be collected and used by others. CDIS is not responsible for any action or policies of any third parties who collect information that users publicly disclose in any such forums on our website.

Link to third party sites

CDIS may provide links to third party websites or information as a service to our users. If you use these links, you will leave our website. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by CDIS of the third party, the third party website, or the information contained therein, and CDIS shall not be responsible or liable for your use thereof. Such use shall be subject to the terms of use and privacy policies applicable to those sites.

Social Networking

Our website may allow you to sign into and associate your social network accounts with CDIS. By associating your social network account with CDIS, you give us permission to access information that you have made available in your public profile for that social network account. The information available in your public profile varies based on the social network and your settings, but may include your email address, real name, profile picture, gender, and location. We use the information we receive from your social network account in accordance with the social network’s terms of use and this Privacy Policy. Please refer to the privacy settings in your social network account for information about what data is shared with CDIS and other connected applications and to manage the data that is shared through your account, including information about your activities using our website.

If you would like to disconnect a social media account from us, refer to the settings of that social network account and its provider.

Security

CDIS has implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, alteration, or destruction. Only authorized CDIS personnel and third party service providers are provided access to personal data, and these employees and service providers are required to treat this information as confidential. Despite these precautions however, CDIS cannot guarantee that unauthorized persons will not obtain access to your personal data.

Data retention

CDIS retains personal data, as necessary, for the duration of the relevant business relationship. We may also retain personal data for longer than the duration of the business relationship should we need to retain it to protect ourselves against legal claims, use it for analysis or historical record-keeping, or comply with our information management policies and schedules. If you request that we delete your personal data, CDIS will make reasonable attempts to delete all instances of the information in their entirety. For requests for access, corrections, or deletion, please refer to the “Your Rights” section of this Privacy Policy.

Children

The Sites are not designed for or directed at children 16 years of age or younger, and CDIS does not intentionally collect or maintain personal data about anyone under this age.

Your rights

Where granted by applicable law, you may have the right to request access to the personal data that we have collected about you for the purposes of reviewing, modifying, or requesting deletion of the data. You may also have the right to request a copy of the personal data that we have collected about you and to have any inaccuracies in that data corrected. In certain circumstances, you may also request that we cease processing your personal data.

If you would like to make a request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact us. We will make reasonable attempts to promptly investigate, comply with, or otherwise respond to your requests as may be required by applicable law. Different laws may prevent us from providing access to your personal data or otherwise fully complying with your request depending upon the circumstances and the request, such as for example, where producing your information may reveal the identity of someone else. We reserve the right to charge an appropriate fee for complying with your request where allowed by applicable law, and/or deny your requests where they may be manifestly unfounded, and/or excessive, or otherwise objectionable or unwarranted under applicable law.

In addition, and where granted by local law, you have the legal right to lodge a complaint with a competent data protection authority.

Your California privacy rights

If you are a California resident under the age of 18, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

As required by the California Consumer Privacy Act (CCPA), this Privacy Policy describes the categories of personal data collected, processed, and disclosed by CDIS, the categories of sources for that data, and the business or commercial purposes for which that data is collected, processed, and disclosed.

In addition, under California law, you may have the right (up to two times in any 12-month period) to request more information about our collection, use, disclosure, and sale of personal data about you including:

The categories of personal data about you that we have collected in the preceding 12 months and the categories of sources of that information;
The categories of sources from which we have collected that information in the preceding 12 months;
The commercial or business reason(s) we have collected, used, disclosed, or sold that information;
The categories of third parties to whom we have disclosed or sold that information in the preceding 12 months;
Upon receipt of a verifiable request from you establishing your identity, you may have the right to know about the specific pieces of personal data that we have collected about you and/or shared with third parties in the preceding 12 months.

You may also have the right to request deletion of personal data about you that we have collected or maintained, which we will honor subject to certain limitations set forth in California law.

Consent; changes to Privacy Policy

By using our website, you consent to the collection, use, and storage of your personal data by us in the manner described in this Privacy Policy and elsewhere on our website. We reserve the right to make changes to this Privacy Policy from time to time. We will alert you to any such changes by updating this Privacy Policy. If we make material changes to this Privacy Policy that increase our rights to use personal data that we have previously collected about you, we will obtain your consent either through an email to your registered email address or by prominently posting information about the changes on our website.